Genesys Care 8.1.101.00
Device: iOS Universal
Category: Business
Price: Free, Version: 8.1.100.00 -> 8.1.101.00 (iTunes)
Description:Genesys Care mobile application enables entitled Technical Support users to view and update Service Requests opened with Genesys Support, receive push notifications about SR updates, view SR Owners' status snapshots and make SR-related phone calls into Genesys Support centers. Requires data connection, registration with Genesys Technical Support and valid entitlement.Genesys Support Customers:Please use the same credentials as for Tech Support web site.You can find your PIN on General tab of your User Profile on Technical Support web site.Genesys Employees:You need to set up PIN number to be able to use this app. Please contact care.mobile@genesyslab.com for instructions.
What's New
Bug fixes and minor adjustments:-Clearer error messaging-SR Priority displayed in Service Requests View-Dates are adjusted to device's time zone
Genesys Care