Huawei Enterprise Support 5.7.1
Device: iOS Universal
Category: Business
Price: Free, Version: 5.6.1 -> 5.7.1 (iTunes)
Description:Huawei Enterprise Support App provides enterprise customers with technical services and support. It allows you to manage product components, view product materials such as documents, cases, and videos, check component and product information by scanning a barcode or QR code, check device warranty and maintenance services, request on-site support and spare parts, define Huawei products, check software request progress, seek help from the virtual assistant, call the global service hotline, and so on.
Bring digital to every person, home, and organization for a fully connected, intelligent world.
Features
●Product and Component Management: Add your products and components to My Products and regularly maintain the component status.
●Product Materials: Documents cover various scenarios such as operation, maintenance, installation, upgrade, and fault management. Cases are categorized into Fault handling and Advisory. Materials also include videos and bulletins.
●Scan: Scan a barcode or QR code of a Huawei product to obtain its basic information, maintenance information, and other related materials. The information can be sent to specified email addresses.
●On-site Support: Submit and manage WOs. Alternatively, submit service requests in Service Request and manage spare parts in Spare Parts.
●Forums: Share your experience in Huawei products with other users, ask and answer questions, get industry updates, and define future Huawei products.
●Functions: Easily access tools that provide assistance in various work scenarios. Add your frequently used tools to the app home screen.
●My Software Requests: Check progress of your software requests and send task reminders with one click.iKnow: Ask the virtual assistant questions and get instant responses.
Contact Us
For any questions or suggestions about this app, please tap Me > Help/Feedback > Feedback or email us at supportmaster@huawei.com.
What's New
1. Component documents available via scanning QR codes or SNs
2. Recommended topics shown on the home screen
3. Other optimizations
Huawei Enterprise Support